Shipping & Returns


Stelona Sizing

If you decide to pre-order an item, please note the following:

  • You are acknowledging that your item(s) will not arrive with in standard shipping time (2-3 business days) rather in the shipment month announced on the product page. 
  • Preordering is voluntary, and payment is charged immediately at checkout. Pre order refundable up until the design consultation. Please see our Returns Policy for more information. 
  • The shipping date listed on the product page is an approximation provided by the manufacturer. We will continue to send more information on exact dates as available to us. 

If at any time you need details on a pre-ordered item, please contact us at [email protected]

  • You will select your style and size on the product page. These can be changed during the design consultation but will give our design team an idea to prepare for production. 
  • Full payment is charged at checkout and you will receive an email with a size guide, style chart, and appointment times to choose from to schedule the design consultation. 
  • The size guide will need to be printed and will have simple guidelines to follow BEFORE the design consultation. Please refer to our Sizing Guide for further instruction.
  • In a 10-15 minute video design consultation, your size, style, material, and insole details will be finalized. 
  • Production will take 3-4 weeks. 
  • You will be notified during the process and receive a tracking number when your order is shipped.

Pre-orders allow us to test our new designs as we prepare to fully launch.

You will be notified when your shoes are shipped 3-4 weeks after design consultation. This design consultation will be scheduled shortly after your purchase through the email provided.

Orders ship from our headquarters in Birmingham, AL within the US. Shipping costs will be calculated at checkout. 

  • Made To Order Stelona shoes  are not eligible for returns or exchanges due to the amount of personal customization. We do not carry inventory. 

    If you are not satisfied with your purchase or have any questions, please contact our customer service team at [email protected] with the subject line CUSTOMER SERVICE. We are here to help!

Stelona’s founder, Lydia Pass, started Stelona when she came across the realization that the root of everyday issues that women have pertaining to footwear share an underlying issue of women constantly choosing between style and comfort. With shoes being a love language of women, Stelona began to produce shoes that love women back through highlighting personalized style and ultimate comfort.

Stelona Shoes, LLC was founded in September 2020.

Our headquarters and manufacturing process are in Birmingham, AL.

We are currently offering sizes 6, 7, 8, 9, and 10 in our regular width.

We will expand our sizes 5-12 whole sizes and offer a narrow and wide width. These will not be available in 2021. Stay up to date on social media and by subscribing to our email list.

Our headquarters and manufacturing process are in Birmingham, AL.